Our Refund Policy

At The GH Group, we strive to ensure complete customer satisfaction with our construction services. This refund policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Please read this policy carefully before engaging our services, as it affects your rights and obligations.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Project cancellation before commencement of work
• Significant deviation from agreed-upon project specifications
• Unforeseen circumstances preventing project completion
• Contractual breaches by The GH Group

Refunds are typically not provided for:

• Completed work that meets contractual specifications
• Change of mind after work has commenced
• Minor variations in materials or finishes that don't affect functionality
• External factors beyond our control (weather delays, etc.)

Refund Process

To request a refund, please follow these steps:

1. Submit a written refund request to our customer service department at info@theghgroup.in within 14 days of the issue arising
2. Include your project reference number, contact information, and detailed reason for the refund request
3. Provide any supporting documentation or evidence
4. Our team will review your request within 7-10 business days
5. If approved, refunds will be processed within 15 business days

Partial Refunds

In some cases, partial refunds may be issued based on:

• The percentage of work completed versus paid
• Cost of materials already purchased for your project
• Administrative and planning costs incurred
• Any non-refundable third-party costs

Timing of Refunds

Once approved, refunds will be processed within 15 business days. The time it takes for the refund to reflect in your account may vary depending on your financial institution.

Dispute Resolution

If you are dissatisfied with our decision regarding your refund request, you may escalate the matter by:

1. Requesting a review by our management team
2. Seeking mediation through industry arbitration services
3. Contacting relevant consumer protection agencies